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Classic Cookies

- Frequently Asked Questions -


 

How can I get my cookies?

Cookies can be picked up at our bakery at 1315 Courtney Drive, Hamilton, OH 45013, or they can be shipped anywhere in the continental United States.


Can I order any combination and number of cookies?

Yes. Just tell us how many and what kind you would like. We aim to please!


How does weather and temperature affect the cookies during shipping?

Outdoor temperatures above 74 degrees will cause the chocolate in the cookies to become soft and gooey. Therefore, we unfortunately cannot ship then. We want our cookies to look picture perfect upon arrival. There are no problems shipping cookies in cold/freezing temperatures.


What kind of iced sugar cookies do you offer?

We will work with you to come up with the perfect one! We make smiley face sugar cookies, holiday-themed sugar cookies, birthday-themed sugar cookies--the options are endless! Our bakery has over 100 cookie cutters. You name it and we probably have it! Check out Facebook.com/KatiesClassicCookies to see pictures of some of them!


What will my shipped cookies look like upon arrival?

Cookies will be gift wrapped as pictured at the bottom of our Classic Cookies web page in either a pink or white bakery box and tied with a ribbon. We will use the type of ribbon you specify. There is the standard pink or red ribbon or specialty ribbon for holidays or birthdays. Please call or email us at info@katiesclassiccookies.com to discuss your options. A new brown corrugated shipping box will be used. Bubble wrap will be used to pad and protect the cookies from breakage. A charge to cover these handling costs in addition to the cost of shipping will apply. We do not profit on the shipping or handling cost, but simply break even.

The pink or white bakery box measures 8” x 8” x 4”. For a dozen cookies, there will be four cookies on three layers with each layer of cookies protected with bubble wrap. Cookies are packed tightly to prevent breakage. Each cookie will be individually wrapped in a clear polypropylene bag with a label listing all the ingredients that are in that cookie. Cookies stay very fresh in these bags and will not stick to each other or share flavors.

Party Platters: In a hurry? Cookies that are picked up at the bakery can be arranged on a platter to save you time. Please call or email us at info@katiesclassiccookies.com to discuss your options. The cost of platters varies by size and type. We sell them to you at our cost and do not make a profit on them.


When will the cookies arrive?

Cookies will be shipped using U.S.P.S. Priority Mail. Cookies will ship 1-2 business days after your order is received and should arrive 1-4 days after shipping depending upon location. Iced sugar cookies may take 2 days to dry depending on their design, which could delay shipping a bit.


May I send a message if this is a gift for someone special?

By all means! We will include your message on a card which will be inserted inside the box of cookies.


How big are the cookies?

Katie’s Classic Cookies are very large, weighing 3 oz each! The only exception is the iced sugar cookie, which could weigh 2-3.25 oz depending on the style you select.


Is there allergy information listed on the cookies?

Yes, each cookie is labeled with the following statement: Manufactured in a facility that produces food products containing the following allergens: milk, soybeans, eggs, peanuts, tree nuts and wheat.


Will I receive an invoice with my order?

You will receive an invoice and a U.S.P.S. tracking number for all shipped orders, so you will know when your cookies are delivered. Your recipient will not see these.


How do I pay for my order?

We accept all major credit cards through Paypal. We do not store your credit card information on our company’s computer. If you pick up your order at our bakery, we accept cash or a credit card.


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